Recipient Policy
1. Order Recipient Verification
To protect our customers and ensure secure delivery, all orders must be received by:
The customer whose name appears on the order, or
An authorized recipient approved by the customer.
If someone else will receive the package, please notify us before delivery through WhatsApp, email, or our Contact Us page.
2. Delivery Identification Requirements
At the point of delivery, the courier may request:
Full name
Phone number
Order number
This helps us prevent mix-ups and makes sure every item reaches the correct person.
3. Failed Delivery Due to Unavailable Recipient
If the delivery attempt fails because the recipient is unavailable:
A second delivery attempt will be scheduled
Additional delivery fees may apply
Orders not received after multiple attempts may be returned to us
We will contact you if this happens.
4. Changing the Delivery Recipient
If you want someone else to receive your order, please send:
The person’s full name
Active phone number
Delivery address (if different)
Changes made after the order has shipped may delay delivery.
5. Lost Packages Due to Wrong Recipient Information
We are not responsible for packages delivered to:
Wrong phone numbers
Wrong addresses
Unauthorized recipients
…if the incorrect information was provided by the customer at checkout.
We advise double-checking your delivery information before submitting your order.
6. Confirming Delivery
All orders are considered delivered and completed once:
The courier marks it as “Delivered”, and
A recipient (you or your authorized person) signs or verbally confirms receipt.
For extra security, some deliveries may include:
Delivery photo
Phone call confirmation
OTP codes
7. Tampered or Unsealed Package
If you receive a package that looks tampered with, opened, or damaged:
Do NOT accept it
Inform the courier immediately
Contact us immediately with the details
We will investigate and resolve it promptly.